Return & Refund Policy

At Amourgz.com, we specialize in high-quality mobile phone parts and accessories. Our commitment to customer satisfaction is backed by a comprehensive return and refund policy that ensures a worry-free shopping experience.

Return Policy Overview

  • Return Window: 30 days from the date of delivery for most items
  • Product Condition Requirements: Items must be in original condition, unused, uninstalled, with all original packaging and accessories
  • Required Documentation: Order number or proof of purchase
  • Return Shipping: Buyer pays return shipping unless the return is due to our error (defective/damaged/wrong item shipped)

Quality Assurance Every product undergoes strict quality inspection before shipping. If you receive an item that is:

  • Defective upon arrival
  • Damaged during shipping
  • Incorrect item We will provide:
  • Free return shipping label
  • Immediate replacement or full refund
  • Refund of original shipping costs
  • Priority customer service

Return Process

  1. Request Return Authorization
    • Email: support@amourgz.com
    • Phone: +86 13360056056
    • We respond within 24 hours during business days
  2. Return Authorization Process
    • Submit photos of the item and issue
    • Receive return authorization number
    • Get return shipping instructions
    • International customers receive specific guidance based on location
  3. Return Shipping Address Shenzhen Zhixia Technology Co., Ltd. Room 518, Building 2, Commercial and Residential Building Minzhu Avenue, Shaer Community, Shajing Street Bao'an District, Shenzhen Guangdong, China 518104

Refund Processing

  • Inspection: 1-2 business days after receipt
  • Refund Processing: Within 5-10 business days
  • Refund Method: Original payment method
  • Bank Processing: Additional 3-7 business days for bank processing

EU Customer Rights For customers in the European Union:

  • 14-day withdrawal right from delivery date
  • Right to cancel orders without stating a reason
  • Full refund including standard delivery costs
  • Return shipping costs responsibility as per EU regulations

Non-Returnable Items

  • Custom-made or modified products
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products with removed or damaged security seals
  • Items showing signs of installation attempts or modification

Exchange Process For different model/variant exchanges:

  1. Submit return request for current item
  2. Place new order for desired item
  3. Original order refund processed separately
  4. Express processing available upon request

Customer Support

  • Business Hours: 9:00 AM - 6:00 PM (GMT+8), Monday - Friday
  • Email: support@amourgz.com
  • WhatsApp/Phone: +86 13360056056
  • Response Time: Within 24 hours on business days

Company Information

  • Legal Name: Shenzhen Zhixia Technology Co., Ltd
  • Business License: 91440300MACLQX2962
  • Registered Address: Room 518, Building 2, Commercial and Residential Building, Minzhu Avenue, Shaer Community, Shajing Street, Bao'an District, Shenzhen, Guangdong, China 518104

This policy was last updated on December 19, 2024. We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on this page.