Warranty Policy

At Amourgz.com, we are committed to providing high-quality products and comprehensive warranty coverage to ensure customer satisfaction.

Warranty Coverage

  • Duration: Our products come with a 3-month limited warranty from the date of delivery, applicable to all orders. This warranty covers issues arising from manufacturing defects under normal use conditions.

  • Professional Installation: To ensure optimal performance and avoid issues caused by improper installation, we strongly recommend professional installation. Proof of professional installation (e.g., an invoice or a customer declaration) is required for warranty claims involving technical issues.

What’s Covered

The following issues are covered under our warranty policy:

  • Screen Display Quality Issues:
    • Dead pixels
    • Touch functionality problems
    • Color display abnormalities
    • Brightness issues
  • Manufacturing Defects: Issues caused by defects in the manufacturing process.
  • Component Failure: Failures occurring under normal usage conditions.

Service Level Coverage

  • Technical Support: We provide professional technical assistance within 24 hours of receiving an inquiry.
  • Warranty Solutions:
    • Free replacement for confirmed quality issues related to manufacturing defects.
    • Return shipping costs are covered for valid warranty claims, provided the issue is confirmed as a product defect.

Warranty Service Process

1. Contact Us

2. Required Information
To expedite your warranty claim, please provide the following details:

  • Order number
  • Product model
  • Detailed problem description
  • Photos or videos showing the issue
  • Proof of professional installation (e.g., invoice or a declaration of professional installation)

3. Warranty Solution

  • Submit a warranty claim with all required documentation.
  • Receive claim confirmation and technical assessment within 48 hours.
  • Approved claims will receive free replacement shipping, and the customer will be notified of tracking details.

Warranty Exclusions

The warranty does not cover the following issues or damages:

  • Improper Installation: Damage caused by incorrect or unprofessional installation.
  • Physical Damage: Damage resulting from dropping, crushing, or other forms of physical impact after delivery.
  • Unauthorized Modifications: Alterations or modifications not authorized by Amourgz.com.
  • Water or Liquid Damage: Damage caused by exposure to liquids.
  • Natural Wear and Tear: Normal wear and tear from everyday use.
  • Accidents or Misuse: Damage resulting from improper usage or mishandling.
  • Incompatible Device Use: Damage caused by using the product with incompatible devices.

Professional Installation

  • Recommendation: To avoid potential installation-related issues, we recommend professional installation for all products.
  • Installation-Related Damage: Damage caused during the installation process is not covered under warranty.
  • Technical Support: Our technical support team is available to provide guidance to professional installers.

Additional Support

We offer the following support to ensure a smooth customer experience:

  • Professional Technical Guidance: Our team is available to assist customers with technical issues related to product usage and installation.
  • Installation Tutorials: Comprehensive tutorials are available on our website to help customers understand the correct installation procedures.
  • Real-Time Troubleshooting Assistance: Customers can contact our support team for real-time troubleshooting support.

Business Information

  • Company Name: Shenzhen Zhixia Technology Co., Ltd.
  • Business License: 91440300MACLQX2962
  • Operating Hours: 9:00 AM - 6:00 PM (GMT+8), Monday - Friday
  • Email: support@amourgz.com
  • Phone: +86 13360056056

Note: This warranty policy was last updated on December 15, 2024. We reserve the right to modify these terms with prior notice. Any changes will be posted on this page with an updated revision date.